These Shipping Policies, Terms & Customer Responsibilities govern vehicle transportation services arranged by LTS Transport Group LLC (“LTS,” “we,” “us,” or “our”). LTS acts as a transportation broker and arranges transportation with independent motor carriers.

By placing an order, paying a deposit, or authorizing LTS to arrange transportation, the customer (“Customer,” “you,” or “your”) acknowledges and agrees to these terms.

A deposit is required to secure and schedule transportation.

LTS accepts American Express, Visa, MasterCard, Discover, Zelle, electronic transfers, money orders, and checks for applicable deposits. Checks must clear before transportation arrangements requiring those funds are finalized.

Unless otherwise agreed in writing, the remaining carrier balance is due upon delivery and may be payable directly to the carrier by cash, cashier's check, Zelle, or another payment method approved by the assigned carrier.

Full prepayment may be available upon request and may be subject to additional processing fees.

Customers may cancel an order before a carrier has been assigned or dispatched without a cancellation fee.

Once LTS has assigned or dispatched a carrier to the order, brokerage and dispatch services have been performed. If the Customer cancels after carrier assignment, a $100 cancellation fee may apply.

Any refundable deposit balance will generally be processed within 48 business hours, although the time required for funds to appear in the Customer's account may depend on the payment provider or financial institution.

Cancellation requests must be submitted in writing by email. Telephone calls, voicemail messages, text messages, and social-media messages do not constitute formal cancellation unless confirmed by LTS in writing.

Important: I would change the cancellation email from the Gmail address in your old version to your current business email:

williamdavid@ltstransport.us

The Customer represents that they are the legal owner of the vehicle or have authority from the owner to arrange transportation.

The Customer is responsible for providing accurate information concerning the vehicle, including year, make, model, dimensions when applicable, operability, modifications, lowered or lifted suspension, oversized tires, racks, spoilers, aftermarket equipment, or other characteristics that may affect transportation.

The Customer must provide accurate pickup and delivery information and working contact numbers and must be available at pickup and delivery or designate an authorized adult representative.

Car carriers require sufficient space to safely load and unload. If the carrier cannot legally or safely access the requested address because of narrow streets, low-hanging trees, power lines, weight restrictions, HOA restrictions, local ordinances, or other conditions, the Customer agrees to meet the carrier at a nearby safe and legal location.

LTS Transport Group is a transportation broker and does not physically transport the vehicle.

LTS arranges transportation with independent motor carriers responsible for operating the transport equipment and maintaining applicable operating authority and insurance.

Once the vehicle is accepted and loaded by the carrier, the carrier assumes responsibility for the vehicle as provided by applicable law and the carrier's Bill of Lading.

Pickup and delivery dates and times are estimates unless expressly guaranteed in writing. Delays may occur because of weather, traffic, road closures, mechanical problems, inspections, customer delays, other vehicles on the carrier's route, or circumstances outside LTS's control.

Carriers determine their routes and may make other pickups and deliveries before reaching the Customer.

LTS is an auto transportation broker, not a household-goods moving company.

Customers may request permission to place up to 100 pounds of personal belongings in the trunk or cargo area, subject to the assigned carrier's approval.

Personal belongings must be securely packed and must not interfere with safe vehicle transportation.

Personal property placed inside a vehicle is generally not covered by the motor carrier's cargo insurance, and LTS does not assume responsibility for loss, theft, or damage to personal belongings.

Weapons, ammunition, illegal substances, hazardous materials, flammable materials, alcohol, cash, jewelry, valuable documents, plants, animals, and other prohibited or dangerous items may not be transported inside the vehicle.

Excess or undisclosed personal property may result in additional carrier charges or refusal to transport the belongings.

Quotes are based on the vehicle information supplied by the Customer at the time of booking.

A vehicle is considered inoperable when it cannot be safely driven onto and off the transport equipment under its own power.

Inoperable vehicles may require specialized equipment and may incur additional charges. Oversized vehicles and vehicles with lifts, oversized tires, racks, modifications, aftermarket accessories, or unusual dimensions may also require additional charges.

The Customer must disclose these conditions before carrier assignment. Failure to disclose them may result in a revised transportation price, carrier refusal, rescheduling, or additional charges.

I would remove the fixed “up to $200” and “up to $300” language because actual carrier charges can exceed those amounts depending on the vehicle and equipment required.

The Customer or authorized representative should carefully inspect the vehicle at both pickup and delivery.

Vehicle condition should be documented on the carrier's Bill of Lading (BOL).

Before signing the delivery inspection, the Customer should inspect the vehicle and immediately note any new transportation-related damage on the Bill of Lading.

If damage is discovered, the Customer should obtain photographs and retain copies of the pickup and delivery Bills of Lading.

Damage claims relating to the carrier's possession or transportation of the vehicle should be submitted to the assigned motor carrier and its insurer according to their applicable claims procedures.

LTS will reasonably assist the Customer in obtaining available carrier and insurance information but does not independently insure the transported vehicle against carrier-caused cargo damage.

Customers agree to contact LTS promptly regarding billing questions or service disputes.

A chargeback does not automatically relieve the Customer of payment obligations for services properly performed.

When responding to a payment dispute or chargeback, LTS may provide the payment processor or financial institution with relevant records, including the transportation agreement, authorization records, communications, dispatch records, carrier assignment information, Bills of Lading, and other documentation relating to the transaction.

I strongly recommend this wording instead of saying every chargeback is “fraudulent.” A customer can have a legitimate right to dispute a charge, so your policy is stronger and more professional when it focuses on your right to contest improper chargebacks with documentation.

LTS and the assigned carrier are not responsible for delays caused by circumstances outside their reasonable control, including severe weather, hurricanes, flooding, fires, road closures, accidents, government actions, law-enforcement activity, mechanical breakdowns, port or terminal delays, natural disasters, or similar events.

These terms are governed by applicable law and, to the extent legally permitted, the laws of the State of Florida.

Any venue or jurisdiction provision should be interpreted subject to applicable federal and state transportation laws.

These Shipping Policies and Terms, together with the Customer's order confirmation, rate confirmation, transportation agreement, and applicable carrier Bill of Lading, constitute the terms applicable to the transportation arrangement.

If any provision is determined to be unenforceable, the remaining provisions remain in effect to the extent permitted by law.

By submitting a transportation order, electronically accepting an agreement, paying a deposit, or otherwise authorizing LTS Transport Group to arrange transportation, the Customer acknowledges that they have reviewed and agreed to these Shipping Policies, Terms & Customer Responsibilities.

LTS TRANSPORT GROUP LLC
Transportation Brokerage Services
Call/Text: 954-560-8401
Email: williamdavid@ltstransport.us